Thank you for choosing Fortenni LLC! Our goal is to ensure you are satisfied with your purchase. If you are not satisfied with the product, please carefully read the following refund policy.
- Refund Request
If you wish to request a refund, please contact our customer support team within 30 days of receiving the product, providing your order number and product details. Refund requests must be made in the product’s original packaging and unused. - Return Conditions
The following conditions do not qualify for a refund:
The product has been used or damaged.
The refund request has exceeded the 30-day return period.
- Return Process
Please follow these steps to request a refund:
Contact customer support (support@fortenni.com) to obtain a Return Authorization (RMA) number.
After obtaining the return authorization, return the product, clearly marking your RMA number on the outside of the package.
Return address:
Fortenni LLC
1231 Arctic Ave,
Salton City, CA 92274
- Refund Processing
Once we receive the returned product and confirm it meets the refund conditions, your refund will be processed within 5 business days. Refunds will be processed through your original payment method. The exact arrival time may vary depending on bank processing times. - Shipping Costs
Unless the product is incorrect or defective due to our error, return shipping costs are the responsibility of the customer. We recommend using trackable shipping methods to ensure your package arrives safely.
If you have any questions or need further assistance, please feel free to contact our customer service team. We appreciate your trust in Fortenni LLC and look forward to providing you with excellent service!